# FAQ

## Development Environment

<details>

<summary>What development environment does Runyour AI provide?</summary>

**A.** Currently, Runyour AI provides a service where resources can be leased and used in a local development environment through <mark style="color:purple;">**SSH access**</mark>. Additionally, we offer popular development environments such as <mark style="color:purple;">**TensorFlow, PyTorch, and Python**</mark> to facilitate immediate research within our service.

</details>

<details>

<summary>What operating system(OS) does Runyour AI provide?</summary>

**A.** Currently, we only offer <mark style="color:purple;">**Linux**</mark> and <mark style="color:purple;">**Docker instances**</mark>**&#x20;(Ubuntu-based)**.&#x20;

&#x20;    We do not provide support for Windows.

</details>

## Pay and Refund

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<summary>How much is the charging limit?</summary>

**A.** One-time Charging limit is <mark style="color:purple;">**100,000 won**</mark>.

&#x20;   (Daily/monthly limit amounts vary by credit card company)

</details>

<details>

<summary>Is there a payment fee?</summary>

**A.** Yes. <mark style="color:purple;">**The payment fee**</mark> is applied when recharging points.

&#x20;  The charge amount will be recharged <mark style="color:purple;">**excluding payment fee from the application amount.**</mark>

* Payment fee: <mark style="color:purple;">**3.8% (VAT Included)**</mark>

</details>

<details>

<summary>Can I get a transaction fee if I cancel the payment?</summary>

**A.** You can only cancel the payment for unused cases that have been paid within 7 days.

&#x20;    In this case, <mark style="color:purple;">**the principal amount, including transaction fees, will be fully refunded**</mark>.\
\
&#x20;    In the case of <mark style="color:purple;">**overseas payments, a fee refund is not possible.**</mark>

</details>

<details>

<summary>Is it possible to get a refund for points?</summary>

**A.** Bonus points are non-refundable.&#x20;

&#x20;    Only recharge points are refundable under the following conditions:

* If the member <mark style="color:purple;">**does not use the points within 7 days after completing the payment**</mark> and requests a refund according our terms and conditions.
* If the service was unavailable due to service disruptions or faults by the company/payment agency.

</details>

<details>

<summary>I didn't use it much after charging my points, can I get a refund?</summary>

**A.** We apologize. Refunds are only applicable for unused transactions made within the last 7 days. \
\ <mark style="color:purple;">**If points have been used, a refund for that transaction is not possible.**</mark>

</details>

<details>

<summary>If I delete the account, are the points refunded?</summary>

**A.** <mark style="color:purple;">**When you delete your account, all remaining points will be forfeited and are not eligible for a refund.**</mark> \
If there are  any transactions eligible for cancellation at the time of account deletion, please proceed with the cancellation of those transactions separately.

</details>

<details>

<summary>I'm planning to rent the machine for a long time, is there a way to charge a lot of money at once?</summary>

**A.** Yes, you <mark style="color:purple;">**can prepay and rent a machine for a longer duration through the long-term plan**</mark>. However, in this case, charges will not be deducted from your service points. \
To rent a machine at a lower cost for an extended period, click the "Rent a machine at a lower cost for a longer duration?" button in the top right of the GPU Cloud machine list and request a quote. Payment can then be arranged through communication with our team.

</details>

<details>

<summary>I canceled my subscription to DevCloud before the end of my subscription period. Can I get a refund on the subscription fee for the rest of the year?</summary>

**A.** No, <mark style="color:purple;">**refunds for the remaining time are not available even if you cancel your subscription.**</mark>\
When you cancel, no further payments will be made from the next subscription renewal date, and you can continue using the machine for the remainder of the current subscription period.

</details>

## GPU Cloud User <a href="#gpu-cloud" id="gpu-cloud"></a>

### Point

<details>

<summary>What is the difference between charge points and bonus points?</summary>

**A.&#x20;**<mark style="color:purple;">**Charge points**</mark> are points provided when a user makes a payment. The validity period for charge points is one year from the payment date.&#x20;

<mark style="color:purple;">**Bonus points**</mark> are points provided free of charge through promotional events or by the administrator. The validity period for bonus points varies depending on the promotion.

</details>

<details>

<summary>Is it possible to transfer points to another user?</summary>

**A.** Transfer of charge points between users is <mark style="color:purple;">**not allowed**</mark>.

</details>

<details>

<summary>I tried to use the points I charged before, but they seem to have been expired. Is it possible to get them back?</summary>

**A.** The point validity period is <mark style="color:purple;">**1 year from the payment date**</mark>. \
&#x20;    Unused amounts will expire after the validity of the period, and <mark style="color:purple;">**re-payment is impossible.**</mark>\
&#x20;    Please be aware of this and use your points within the point validity period.

</details>

### Rent Machine

<details>

<summary>What are the criteria for distinguishing between Premium and Standard?</summary>

**A.&#x20;**<mark style="color:purple;">**Premium**</mark> represents GPU machines registered by professional <mark style="color:purple;">**IDC service providers**</mark>, ensuring <mark style="color:purple;">**reliability and stability**</mark>.&#x20;

&#x20;    <mark style="color:purple;">**Standard**</mark> refers to GPU machines registered by <mark style="color:purple;">**individuals**</mark>, which may have lower server stability depending on the supplier's environment but are offered at a <mark style="color:purple;">**reasonable price**</mark>.

</details>

<details>

<summary>How is the billing for machine rentals processed?</summary>

**A.&#x20;**<mark style="color:purple;">**All machines are charged per hour**</mark> depending on the type of provision. \
&#x20;   Since you can <mark style="color:purple;">**check your usage points real-time through minute metering**</mark>, you can\
&#x20;  charge only for the amount you need and use it conveniently. Please note that in order to\
&#x20;  rent a machine, you must have points available more than the hourly price of the machine.

</details>

<details>

<summary>Is it possible for the supply of rented machines to be discontinued?</summary>

**A.** <mark style="color:purple;">**In the case of Standard Cloud, machine interruptions may occur based on the supplier's server environment.**</mark> \
\
&#x20;   Therefore, we recommend regular backups.\
&#x20;\
&#x20;   If you desire a higher level of reliability, we suggest using Premium Cloud.

</details>

<details>

<summary>The machine I was renting was automatically returned, and the data I was working on was not saved, can it be restored?</summary>

**A.** When a machine is stopped or returned, <mark style="color:purple;">**the worked on data and environment will not be saved**</mark>.&#x20;

We <mark style="color:purple;">**recommend regular backups**</mark> to prepare for situations such as machine deletion /  machine deactivation / machine returns due to insufficient points. \
\
Additionally, we recommend charging points in advance to prevent automatic returns.

</details>

<details>

<summary>If I accidentally returned the machine without backing up the data, can it be recovered by immediately renting the machine again?</summary>

**A.** When you return the machine without backing up, <mark style="color:purple;">**it cannot be restored even if you rent the machine again immediately.**</mark> \
\
&#x20;   When you stop and return the machine, the data and environment you worked on are reset immediately. \
\
&#x20;  Don't forget to back up at all times.

</details>

### On-Demand

<details>

<summary>Once a machine from the reservation list becomes available for rental, is it immediately rented and deducted from the points?</summary>

**A.&#x20;**<mark style="color:purple;">**No**</mark>, the points are not deducted immediately.&#x20;

&#x20;   If the machine becomes available for rental, the administrator will notify the user that you can rent the machine. \
&#x20;   (Notification will be implemented in the future).

</details>

<details>

<summary>What happens if I run out of points while using the machine?</summary>

**A.** <mark style="color:purple;">**When all points are depleted, the machine will automatically stop and be returned.**</mark> Please note that data and settings from ongoing tasks will not be saved. We recommend that you charge your points in advance before you run out of them.

</details>

### Dev Cloud

<details>

<summary>What is the difference between On-Demand and Dev Cloud?</summary>

**A.&#x20;**<mark style="color:purple;">**On-Demand**</mark> deduct **points based** on the rental duration. You need to have enough points in your account to rent a machine.

<mark style="color:purple;">**Dev Cloud**</mark> charge the rental fee upfront through the **registered card** on a monthly basis, and the subscription is automatically renewed unless you cancel it separately.

</details>

<details>

<summary>When renting a Dev Cloud, are charges deducted from my existing points?</summary>

**A.** No, the rental fee for Dev Cloud is automatically charged to your registered card on the subscription renewal date each month. Existing service points are only deducted for On-Demand rentals.

</details>

<details>

<summary>Can I change the template and storage during the Dev Cloud?</summary>

**A.** <mark style="color:purple;">**After stopping the rented machine, you can use the 'Change Template' and 'Change Storage' buttons to make changes**</mark>, then restart the machine.

Please note that any data and work environment not linked to storage will not be saved when the machine is stopped.

</details>

<details>

<summary>Does the subscription automatically renew when the Dev Cloud rental period ends?</summary>

**A.** Yes, <mark style="color:purple;">**the monthly subscription is automatically renewed after the one-month rental period ends**</mark>. The rental will only stop if you cancel the subscription or if there is an issue with your registered card that prevents payment on the renewal date.

</details>

<details>

<summary>How do I cancel my Dev Cloud rental?</summary>

**A.&#x20;**<mark style="color:purple;">**You can cancel it by clicking the 'Cancel Subscription' button**</mark> at the bottom right of the rented machine tab.

</details>

<details>

<summary>How can I link storage to a Dev Cloud?</summary>

**A.** You can link storage in the <mark style="color:purple;">**'Select Storage' tab**</mark> when renting the machine. If you didn't link storage during the initial setup, you can do so <mark style="color:purple;">**by stopping the machine and then using the 'Change Storage' button.**</mark> Select the hourly or long-term storage you created, and set the storage path by entering a folder name.

</details>

<details>

<summary>What happens if there’s an issue with my card on the subscription renewal date and the payment doesn’t go through?</summary>

**A.&#x20;**<mark style="color:purple;">**If payment fails on the subscription renewal date, the subscription will automatically be canceled, and the machine will be returned.**</mark> If you haven’t linked storage, your work environment and data won’t be saved. Therefore, we recommend <mark style="color:purple;">**regular backups**</mark> to avoid data loss.

</details>

<details>

<summary>Is it possible to get a refund for the monthly subscription plan for the machine?</summary>

**A.** Refunds are not available as the rental begins immediately after payment. However, if the machine becomes unusable due to a fault on the part of the provider or the company, you may receive a refund for the remaining period.

</details>

## GPU Cloud Provider

### Register Machine

<details>

<summary>Where can I register for the machine?</summary>

**A.** Verify if the machine meets the registration conditions before registration.[machine-registration-requirements](https://runyourai.gitbook.io/userguide/eng-runyour-ai/register-machines/machine-registration-requirements "mention")

&#x20;    If applicable, click Machine Registration button on the <mark style="color:purple;">**`My Page > Sales Status > GPU Cloud page`**</mark> to fill out the form. After the request, you will go through the registration process through administrator review.

</details>

<details>

<summary>There are 2 GPUs on one server. How do I register?</summary>

**A.** You can register with <mark style="color:purple;">**two machines with 1 GPU each**</mark>, or with <mark style="color:purple;">**one machine consisting of 2 GPUs**</mark>. Depending on whether you register separately, you can divide the <mark style="color:purple;">**RAM/CPU/disk capacity**</mark> and fill out the registration form.

</details>

### Supply Machine

<details>

<summary>Can I rent and supply the machine at the same time?</summary>

**A.** <mark style="color:purple;">**Yes, it is possible.**</mark> Runyour AI service is available as both a consumer and a supplier. Register for idle GPU machines to make money, and rent the high-performance GPU machines you need to use them anytime.

</details>

<details>

<summary>How do I stop a machine that is currently for sale?</summary>

**A.** Suppliers can stop machine usage through <mark style="color:purple;">**deactivation button**</mark>.&#x20;

&#x20;    However, please note that when deactivated, ongoing tasks will be terminated, \
&#x20;    and the <mark style="color:purple;">**working data of the user in progress will not be saved**</mark>.

</details>

<details>

<summary>How can I delete a registered machine?</summary>

**A.** If you want to <mark style="color:purple;">**delete the machine**</mark>, please contact the administrator via <mark style="color:purple;">**discord**</mark>.&#x20;

&#x20;   However, deletion is only possible if the machine is in the approval pending, not available for rent, or available for rent status.

* Discord: <https://discord.gg/NfpF9KrBMG>

</details>

<details>

<summary>What should I do if there is an issue with the machine in supply?</summary>

**A.** If there is <mark style="color:purple;">**a problem with the machine**</mark> you are supplying, please contact the administrator via <mark style="color:purple;">**discord**</mark> for quick action.

* Discord: <https://discord.gg/NfpF9KrBMG>

</details>

### Server Sales Revenue

<details>

<summary>Why is withdrawal request not possible?</summary>

**A.** Withdrawal requests are accepted for <mark style="color:purple;">**earnings of 50,000 won or more**</mark>.

&#x20;(Minimum withdrawal amount: 50,000 won, Maximum withdrawal amount: 5,000,000 won)

&#x20;Please check your current sever sales revenue.

</details>

<details>

<summary>What is the calculation method for the final payment amount of server sales revenue?</summary>

**A.** The server sales revenue is paid after <mark style="color:purple;">**deducting fees and taxes**</mark>.

&#x20;    The fee and tax deduction rates vary depending on the seller type (B2B/B2C).

* <mark style="color:purple;">**B2B**</mark>: selling fee <mark style="color:purple;">**28%**</mark> / tax(surtax) <mark style="color:purple;">**10%**</mark>
* <mark style="color:purple;">**B2C**</mark>: selling fee <mark style="color:purple;">**28%**</mark> / tax(withholding tax) <mark style="color:purple;">**3.3%**</mark>

&#x20;    **Final payment amount = (Requested amount - Selling fee) - Tax**

</details>

## Reserved Cloud

<details>

<summary><strong>What is the difference between GPU Cloud and Reserved Cloud?</strong></summary>

**A. GPU Cloud** provides various types of GPUs in a <mark style="color:purple;">**virtual machine**</mark> format, allowing you to use as much as you need through <mark style="color:purple;">**hourly or monthly subscription plans**</mark>. You can apply <mark style="color:purple;">**templates and storage**</mark>, making it convenient for short-term use.

**Reserved Cloud** is a service that allows you to rent high-performance GPUs from global data centers in a <mark style="color:purple;">**bare-metal machine**</mark> format <mark style="color:purple;">**for a long period.**</mark> Templates and storage cannot be applied, and access is available through <mark style="color:purple;">**SSH**</mark>. A major advantage is the <mark style="color:purple;">**cost efficiency**</mark> when using high-performance GPUs for an extended period.

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